Help? +34 950 93 03 97
  • English
  • Português
  • Español

FAQ

Our customer service team will be happy to assist you when necessary.

You may have registered with a wrong email address. We promise to send you an email about the reservation (not always the confirmation) shortly after you have made the reservation. If you have not received an email from us within 24 hours, please kindly contact us. (Click on "Contact Us")

Once the reservations have been confirmed and paid, you need to print the confirmation voucher (for the hotel or the booked excursion) for your client. These bonuses must be delivered to the hotel reception at the time of registration, or to the service provider as proof of reservation and payment. If bonuses are not delivered, it is possible that the hotel / supplier will charge customers again - at a public rate - or that the service will not be provided.

All reservations are paid by bank transfer or Paypal. After receiving your payment, we will send you the voucher that you can print and deliver the vouchers or any other information about the reservation that we provide to your customers.

Yes. All you need to do is register with us now and you can make reservations for your clients online immediately. To register, please click on "Enter / Register".